Support

Striker Rooms Casino maintains a dedicated support infrastructure ensuring players receive assistance whenever needed. The customer care team operates around the clock, handling queries ranging from account verification to technical troubleshooting with professionalism and efficiency.

Contact Methods

Multiple channels provide access to the support team, allowing players to choose their preferred communication style.

Live Chat

The primary support channel offers instant connections to trained agents. Click the chat icon visible on every page to initiate conversation. Average wait times remain under two minutes during standard hours, extending slightly during peak periods.

Availability: 24 hours, 7 days per week

Email Support

For detailed enquiries or documentation submission, email provides a documented communication trail.

Address: support@strikerrooms.com
Response Time: Within 24 hours

Self-Help Resources

The FAQ section addresses common questions without requiring agent interaction, enabling faster resolution for straightforward matters.

Common Support Topics

The support team regularly assists with the following areas.

Topic	Typical Resolution
Account Verification	1-24 hours with documents
Deposit Issues	Immediate troubleshooting
Withdrawal Status	Real-time tracking updates
Bonus Queries	Instant clarification
Technical Problems	Step-by-step guidance
Responsible Gambling	Immediate limit implementation

Account Verification Process

Identity verification protects both players and the platform. Required documents include:

1. Government-issued ID – Passport, driving licence, or national ID card
2. Proof of Address – Utility bill or bank statement dated within 90 days
3. Payment Verification – Card photos or e-wallet screenshots as applicable

Upload documents through the secure account portal. Verification typically completes within 24 hours, though complex cases may require additional time.

Responsible Gambling Support

Striker Rooms takes player welfare seriously. Support agents can implement the following measures upon request:

• Deposit Limits – Daily, weekly, or monthly caps
• Loss Limits – Maximum permitted losses per period
• Session Limits – Automatic logout after specified duration
• Cooling-Off Periods – Temporary account suspension
• Self-Exclusion – Extended or permanent restriction

Never hesitate to request support with gambling controls. The team implements changes without judgement and maintains confidentiality.

External Resources

For players experiencing gambling difficulties, these organisations provide confidential assistance:

• GamCare – Free counselling and support
• Gamblers Anonymous – Peer support network
• Problem Gambling Helpline – 1-800-522-4700
• BeGambleAware – Information and guidance

Technical Support

Browser or device issues occasionally affect gameplay. The technical team can assist with:

Troubleshooting Steps

1. Clear browser cache and cookies
2. Disable browser extensions temporarily
3. Try alternative browser or device
4. Check internet connection stability
5. Update browser to latest version

If problems persist after basic troubleshooting, live chat agents can escalate to technical specialists for deeper investigation.

VIP Support

High-value players gain access to enhanced support services through the VIP programme.

VIP Benefits

• Dedicated Account Manager – Personal point of contact
• Priority Support Queue – Reduced wait times
• Direct Phone Line – Voice communication option
• Exclusive Promotions – Tailored bonus offers
• Faster Withdrawals – Expedited payment processing

Feedback and Complaints

Player feedback helps improve the platform. Submit suggestions through email or live chat. Formal complaints follow a structured process with acknowledgement within 24 hours and resolution targets clearly communicated.

The Striker Rooms support team strives to resolve all matters efficiently while maintaining the highest standards of customer care. Reach out through any available channel whenever assistance is required.